Providing you with great, flexible services – it’s our promise. What does that mean for you? It means that our focus is and will always be on you, our customer, and how we can best serve you. This is a shared philosophy among the teams at MRP Solutions and Stull and it enables us to continue to seamlessly unite our three companies to provide you even greater value. You may be wondering how this can be achieved. Simply put, we make a promise and then deliver on it. No matter if it is a promise of a return phone call or to provide you with an on-time delivery.

Meet the Team

Get to know our dedicated, talented, expert customer service team! Chances are, you already know some of these friendly faces. However, since you have your own, dedicated customer service professional, you may not have had the chance to meet the entire team. Their flexibility, knowledge and responsiveness are unmatched in the industry and ensure our commitment to never let you down. This starts with the belief that the inside sales team is an extension of both, our company and customer. “We work with everyone on our team to meet every request, exploring all of the options available to delight our customers,” notes Virginia Smith, Sr. Manager Inside Sales & Distribution at Stull Technologies. “We pride ourselves in the relationships we develop with our customers,” adds Smith.
Great relationships with customers are only half of what makes this a great team. Throughout the organization, these team members are known for their focus not only on customer needs, but also on how their decisions may affect others. One recent example occurred when an order that had been placed on November 20 for two cases of lined caps had to be shipped more urgently than originally planned. With only four days to complete the order, the Inside Sales Representative worked in collaboration with the Production Manager and the request was accommodated. More importantly, no other orders were delayed in the process. Kerry Bushey, Inside Sales Manager at MRP Solutions notes, “We have the flexibility to get orders processed
and out the door.”

The MRP Customer Service Team: sitting (L to R) Vicki Austin, Donna Perkins, Jeanine Sawyer, Crystal Potts, Barb Cabelus, Kerry Bushey. Standing (L to R) Rachel Trumble, Brenda Rock, Hope Spooner, Erin Tate, Darlene Falcone and Jason Fenner.

We Say “Yes”

We take great pride in the fact that we can say “yes” to your requests when many others may not. We approach all that we do with integrity, creativity, and knowledge and make sure that we do this in a fun and safe way. This approach lead to recognition of MRP as one of the 99 Best Places to Work in Northeast Ohio three times in the past four years as named by the Employers Resource Council. “Knowing that we’ve exceeded our customers’ expectations fuels our drive for excellence,” adds Matt Baker, Customer Service Manager at MRP Solutions.

The MRP Customer Service Team (L to R) Kelly Poulson, Jennifer Miller, Matt Baker and Carrie Bielinski.
As we enter 2013 our promise to you remains unchanged –unlimited packaging solutions combined with unparalleled flexible services.

Need caps or closures
for a current design project?
Select your samples and
we’ll ship them to you at no cost!